FAQ's

How are your T-shirts printed?

All of our T-shirts, sweatshirts and hoodies are printed to order in the UK, using the latest DTG (direct to garment) print technology (Kornit Atlas Max machines). DTG has advanced significantly in recent years, and the inks and print quality are now comparable to screen printing. It also offers much more flexibility regarding print colours and artwork printability, plus there is no overproduction and wasted inventory.

How thick are your T-shirts?

Our T-shirts are mid-weight and cut from 180gsm organic ring-spun cotton, which is nice and soft on the skin and offers a good weight for all seasons. They're not as thick as a heavyweight T-shirt (200gsm+), nor as thin as a lightweight T-shirt (150gsm).

How long does shipping take?

Shipping times depend on your location. If you're in the UK, shipping usually takes a few days; outside the UK, it typically takes 5-10 days. Please note that these times are from when your order is dispatched, not when you place the order. Since we make everything to order, printing usually takes a couple of days or so, but it can take up to 7 days if we're busy.

How much does shipping cost?

UK shipping is £2 on orders under £70, and free on orders over £70. International shipping costs vary depending on location and are quoted at the checkout.

How do I get an email sign up / welcome discount coupon code?

To qualify for a 10% discount code on your first order, you just need to sign up to our mailing list via the pop-up form on our site, or the 'Newsletter' box on the footer of our site. Once subscribed, a code will be automatically emailed to you. If you can't find it in your inbox, please check all promotional folders and your spam folder in case it landed there by mistake. If you still can't find it, please contact us on shop@dephect.com.

Can I return it if I don't like it?

Yes, we're always happy to accept returns for a refund or exchange, and you can find the full details here. Please note that you are responsible for the return shipping cost.

We don't sell water fountains or pumps!

It's been brought to our attention that there is a company called Dephet, that sells water fountains and pumps. The spelling is similar to our brand name, but obviously we sell clothing, which is clear to see if you spend more than 5 seconds on our website. So please refrain from using our contact form or help to ask about water fountains or pumps.