Returns & Exchanges

RETURNS & REFUND POLICY

You are entitled to return any or all of the items to us for a full refund or exchange within 60 days of purchasing. (Faulty items must be reported upon receipt of the goods to qualify for a refund or exchange). Please note, we cannot refund orders that are still on their way to you, goods must be returned before a refund can be issued.

All items returned must be unworn, free from odor, and in their original condition. Worn/washed items cannot be returned, and we reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale, or that have not been received at our warehouse. 

Please note, we do not offer a free returns service, and all returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a trackable service that provides proof of delivery. If we have not received your returns, we cannot offer a refund or exchange.

Please allow 5 workings days from when you are notified of your refund until the money appears in your account. 

RETURNS & EXCHANGE PROCEDURE

Please follow the steps below. 

1. Make sure the goods are unworn and in their original condition. 
2. Package up the goods and be sure to include a returns form inside. If you are unable to print, please include a hand written note with your order number and whether you want a refund or exchange.
3. Return the parcel to the address below. We recommend using a trackable service, please also ensure that the shipping company can deliver to PO Boxes. 
   
   

INTERNATIONAL RETURNS: if you are returning items from outside the UK, please make sure you cover all shipping costs and taxes/duties. We reserve the right to refuse returns if the shipping company you used tries to charge us, and any charges we may incur will be deducted from your refund.

RETURNS ADDRESS

Dephect Returns
PO Box 1043
Chesham
HP5 9EF
United Kingdom

Email: shop@dephect.com