FREE UK SHIPPING // ORDERS OVER £40

Shipping & Returns

SHIPPING CHARGES

    • UK standard shipping: 2-5 days is £2.50 or free if you spend £40+
    • UK next day shipping: £5 flat rate, orders must be placed before midday, orders placed on Friday will be delivered on Monday.
    • International shipping: costs vary depending on your order value and location. Please add your items to cart and enter your address for an accurate quote. 

UK SHIPPING

We dispatch most UK orders via Royal Mail (larger orders may be sent via courier). Orders are usually dispatched within 24 hours of receiving your order unless we are experiencing a higher volume of orders at certain times of year, such as Christmas, when we are on sale, or running a promotional offer. We aim to dispatch all orders as soon as possible but please allow up to 5 business days for dispatch. Delivery times can vary depending on the service used but on average it takes 2-5 days for delivery from when your order is dispatched. However, sometimes deliveries can be slow due to unforeseen circumstances beyond our control, so please allow up to 14 working days for your delivery to arrive. Please note we do not dispatch orders at the weekend as our warehouse is closed. 

INTERNATIONAL SHIPPING

All express international deliveries are sent via DHL. Standard tracked deliveries are sent using a variety of different postal services and couriers. Orders are usually dispatched within 24 hours of receiving your order unless we are experiencing a higher volume of orders at certain times of year, such as Christmas, when we are on sale, or running a promotional offer. We aim to dispatch all orders as soon as possible but please allow up to 5 business days for dispatch. Delivery times vary depending on your location. Please note we do not dispatch orders at the weekend as our warehouse is closed. 

UK RETURNS & EXCHANGES

When returning any items to us please be sure to include a returns form inside the package so that we know your order number and what you would like us to do. You can print the returns form from the link below, if you are unable to print then please write your order number and refund/exchange details on a piece of paper and include it in the package. 

INTERNATIONAL RETURNS & EXCHANGES

When returning any items to us please be sure to include a returns form inside the package so that we know your order number. You can print the returns form from the link below, if you are unable to print then please write your order number on a piece of paper and include it in the package. **Unfortunately we are unable to offer exchanges for non-uk returns; you are welcome to return items for a refund (please see our returns policy below) but if you would like a different size for example you would need to place a separate order due to the shipping costs.** 
 

RETURNS FORM

Please print out and complete the Returns Form so that we can process your return more efficiently. If you are unable to print it out then please include a note inside the package detailing your original order number and what you would like us to do. 

RETURNS ADDRESS

Mandarin Creative 
Dephect Returns
10 Sisna Park
Estover Road
Plymouth
PL6 7FH
United Kingdom

Email: shop@dephect.com

RETURNS POLICY

If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange within 30 days of purchasing. 

All items returned must be in their original condition with all labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale. 

All returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery. 

Please allow 5 workings days from when you are notified of your refund until the money appears in your account.